CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Send us an email at unionshop@bournemouth.ac.uk

FAQ

SHIPPING

RETURNING AN ITEM

Returning to Store:

This is the quickest and easiest way to return something (and it’s free).

Make sure you have your despatch note with you as the store will be unable to deal with your return without it.
If you want a refund and you paid by a credit or debit card, take the card you used to buy it as we can refund to that card only.

Returning by Post:

Returns sent by post are at your own cost. Make sure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.

Your refund will normally be processed within 7 working days of receiving your return but it may take slightly longer to appear on your bank statement. We will refund the cost of the item, but not the postage costs or delivery charges unless the item was found to be faulty. This does not affect your legal rights and is subject to your right of cancellation.

Please return to:
SUBU Shop
Bournemouth University
Fern Barrow
Poole

BH12 5BB